Steps to Access Help in Wayne County

Step 1: Identify Immediate Needs

Before reaching out to shelters, determine the immediate needs:

• Safety: If you are in immediate danger, call 911.

• Location: Identify the nearest shelters or services.

• Eligibility: Ensure you meet any specific criteria set by the shelter (e.g., family status, gender).

Step 2: Contact Emergency Shelters

Several organizations provide emergency shelter services in Wayne County. Here are some key resources:

• Wayne Metro Community Action Agency

  • Services: Provides emergency shelter and other supportive services.

  • Contact: (313) 388-9799 (Detroit, Hamtramck, Highland Park), (734) 284-6999 (Rest of Wayne County)

  • Website: Wayne Metro Community Action Agency

• Coordinated Assessment Model (CAM) Detroit

  • Services: CAM is the Coordinated Entry System for Detroit, Hamtramck, and Highland Park, connecting people experiencing homelessness with access to shelter and housing resources.

  • Contact: (313) 305-0311

  • Website: CAM Detroit

• Out-Wayne County Continuum of Care

  • Services: Offers shelter for individuals and families, along with supportive services.

  • Contact: (734) 284-6999

  • Website: Out-Wayne County Continuum of Care

• United Way for Southeastern Michigan

  • Services: Provides referrals to emergency shelters and other support services through the 2-1-1 helpline.

  • Contact: Dial 2-1-1 or (800) 552-1183

  • Website: United Way 2-1-1

Step 3: Visit or Call the Shelter

Once you have identified a shelter, contact them directly or visit in person. It’s important to:

• Call Ahead: Confirm availability and any required documents.

• Prepare Documentation: Bring ID, proof of residency, and any relevant personal information.

Step 4: Undergo Assessment

Most shelters will conduct an initial assessment to determine your needs and eligibility. This process typically includes:

• Intake Interview: Discuss your current situation and immediate needs.

• Document Verification: Provide any necessary documents.

• Placement Decision: Based on availability and your needs, you may be placed in the shelter or referred to another facility.

Step 5: Follow Shelter Rules

Once accepted into a shelter, it’s important to follow their rules and guidelines to maintain your place. These may include:

• Curfew Times: Adhering to designated curfew hours.

• Participation in Programs: Engaging in any required programs or activities.

• Respecting Policies: Following shelter policies regarding behavior and use of facilities.